Return Policy
30-Day Returns
You have 30 days after receiving your item to request a return. To be eligible, the item must be in the same condition you received it — unworn, unwashed, with tags, and in its original packaging — and you’ll need your receipt or proof of purchase.
Our pieces are printed and made to order, but they are still fully returnable under this policy. Only gift cards and items explicitly marked Final Sale or LIMITED are non-returnable.
How to Return
- Email trillyinthemaking@gmail.com with your order number and reason
- If your return is accepted, we’ll send instructions on how and where to send it
- Pack items securely with all original tags
- Ship to the return address on your instructions
Items sent back without first requesting a return will not be accepted.
Who Pays Return Shipping
If an item is defective, damaged, or we sent the wrong item, we cover return shipping and send you a prepaid label. For standard change-of-mind returns, the customer pays return shipping. International customers are also responsible for any customs charges on return shipments.
Refund Timeline
Once we receive your return, allow 2–3 business days for inspection — we’ll email you the outcome. Approved refunds are issued to your original payment method within 10 business days of approval. Your bank or card issuer may take an additional 5–10 business days to post it.
Exchanges
The fastest way to get what you want is to return the item you have and place a separate order for the new one once your return is accepted. Exchanges are free when the issue is our error or a defect.
European Union — 14-Day Cooling-Off
If your order ships to the European Union, you have the right to cancel or return it within 14 days, for any reason and without justification, under the same condition requirements above.
Questions
TRILLY CLUB LLC · Rapid City, SD, United States
Email trillyinthemaking@gmail.com — we reply within 24–48 hours, 7 days a week.
Phone (605) 208-0293 — Monday–Friday, 9:00 AM–5:00 PM Mountain Time.