FAQ

Frequently Asked Questions

• How long does shipping take?

  Every piece is made to order: production takes 2-7 business days, then standard US delivery takes 5-10 business days.

• What is your return policy?

  We offer a 30-day return policy for unworn items with original tags attached.

• Do you ship internationally?

  We ship to 73 countries, including Canada, the UK, most of the EU, Australia, and Japan. Enter your address at checkout to confirm we deliver to you — if no shipping rate appears, we cannot ship there yet. International orders typically arrive within 10-20 business days after production.

• How do I track my order?

  Once your order ships, you'll receive a tracking number via email.

• How do I contact customer support?

  You can reach us at trillyinthemaking@gmail.com or through our Contact Us page.