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CUSTOMER SERVICE

Feel free to contact our customer service if you have any questions regarding our products or services. We will respond to every email within twelve hours.

CONTACT FORM

Please fill in the contact form below if you have any questions regarding our product or services. We will answer your questions within 24 hours. You can ask your question in English or Dutch.

For registering a return or exchange, please visit our Returns Page.

 

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You can find your order number in the "Order Confirmation" email.

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MY TRILLY

You can create an account via our Register Page or during checkout. As a member you will be able to checkout faster, save wish lists and receive special offers.

 

SIZING

All our items have a specified sizing table to make sure you select the correct size. You can compare the sizes to garments you already own.

 

PAYMENTS

We accept all major credits cards, PayPal and iDeal payments. Our website uses SSL secured encryption to make sure your information stays secure. We will never save your payment information.

 

REFUNDS

Refunds will be transferred within 14 days after we confirm you are eligible to get a refund.

 

SHIPPING TIMES

Shipping times vary between the location and selected shipping method. We estimate 1 to 5 business days for shipping within the EU and 1 to 12 business days for packages outside the EU.