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Customer service

Shipping

`TRILLYCLUB offers free shipping on all orders worldwide. Orders outside the Netherlands will be shipped without track and trace code, for an additional fee will your order be shipped with track and trace code. Exchanges or returns are at the expense of the customer. `TRILLYCLUB items are shipped from the Netherlands, it could be the case that you need to pay additional VAT and import cost on delivery.

Refund

Once we receive the items we will check them for damage. If the items are in good condition, we will refund the paid amount including shipping costs(if applicable). The return costs will be deducted from your refund. We will refund the money within fourteen days after receiving the package.

Returns

Items can be returned or exchanged within 25 days after the order date (the order date can be found on your invoice). Purchased items could be exchanged for another product or a refund. Full returns should always contain all the received items like tags, cases or other items. If you return only one item, you can keep extra items like the included free shopping bag.

Any damages or signs of wearing will not be accepted. `TRILLYCLUB always has the right to refuse a return and/or exchange of an item.  The return costs will be deducted from your refund. We will refund the money within fourteen days after receiving the package.

Register a return

Items can be returned or exchanged within 25 days after the order date (the order date can be found on your invoice). Purchased items could be exchanged for another product or a refund. Full returns should always contain all the received items like tags, cases or other items. If you return only one item, you can keep extra items like the included free shopping bag.

Any damages or signs of wearing will not be accepted. `TRILLYCLUB always has the right to refuse a return and/or exchange of an item.