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CUSTOMER SERVICE

Feel free to contact our customer service if you have any questions regarding our products or services. We will respond to every email within twelve hours.

Chat via Facebook

We are happy to assist you via Facebook Messenger, click here to send us a message. (we speak English and Dutch)

Returns

Please fill in the form to register your return, for more information about returns, please visit our returns page

Contact

If you have any questions regarding our services or products, please contact us by filling in the form. (we speak English and Dutch)

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You can find your order number in the "Order Confirmation" email.

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FAQ

 

MY TRILLY

You can create an account via our Register Page or during checkout. As a member you will be able to checkout faster, save wishlists and receive special offers.

Sizing

All our items have a specified sizing table to make sure you select the correct size. You can compare the sizes to garments you already own.

Payment

We accept all major credits cards, PayPal and iDeal payments. Our website uses SSL secured encryption to make sure your information stays secure. We will never save your payment information.

Refunds

Refunds will be transferred within 14 days after we confirm you are eligible to get a refund.

Shipping times

Shipping times vary between the location and selected shipping method. We estimate 1 to 5 business days for shipping within the EU and 1 to 10 business days for packages outside the EU.